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About the Initiative
Develop a comprehensive framework to protect the rights of partners across all the real estate transactions and processes organized by REGA, which clearly include roles, responsibilities, breaches, indemnification mechanisms, enforcement, and promotion of the reliability of real estate transactions.

The contribution of the initiative to the achievement of the strategic objective
Provide Partners with state-of-the-art services and foster relations between investors and beneficiaries.

Pillar
Serving Partners

Initiative-related Outputs

  • Serving 2+ Million beneficiaries

  • Achieving a 45-second response time of the Call Center

  • Beneficiaries Service Center (199011)

Comments & suggestions

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Beneficiary support services represent a fundamental part of a unified and integrated system aimed at achieving beneficiary satisfaction by enhancing the efficiency of handling complaints, requests, and reports, while responding to inquiries effectively and efficiently. These services aim to strengthen online communication with officials at the Real Estate General Authority. This initiative aligns with the authority's commitment to improving the quality of services provided and enhancing the level of interaction with beneficiaries through official digital channels.

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Last modified date: 2025/07/14 8:04 AM

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