Beneficiary Voice Report
|
Channel |
Q1 2025 |
Q2 2025 |
|
Call Center – Incoming Calls |
385.128 |
320.423 |
|
Social Media – Total Interactions |
94.925 |
82.360 |
|
Number of Complaints Received |
222.083 |
213.218 |
|
Total |
702.136 |
616.001 |
Ejar Program Suggestions
|
Suggestion Description |
Participation Channels |
Service Development Date |
| Feasibility of adding a service that enables people with disabilities to benefit from the Ejar platform. | Beneficiary Voice Centers | Implemented |