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About the Initiative
Establishing a comprehensive framework to safeguard partners’ rights across all real estate transactions and operations regulated by the General Real Estate Authority. The framework clearly defines roles and responsibilities, violation conditions, enforcement mechanisms, compensation methods, and aims to enhance the reliability of real estate dealings.

Contribution of the Initiative to Achieving the Strategic Goal
Providing innovative services and strengthening the relationship between investors and beneficiaries.

Pillar
Partner Service

Outputs Related to the Initiative

  • Serving over 2 million beneficiaries

  • Achieving an average response time of 45 seconds at the contact center

  • Beneficiary Services Center (199011)

Comments & suggestions

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Beneficiary support services represent a fundamental part of a unified and integrated system aimed at achieving beneficiary satisfaction by enhancing the efficiency of handling complaints, requests, and reports, while responding to inquiries effectively and efficiently. These services aim to strengthen online communication with officials at the Real Estate General Authority. This initiative aligns with the authority's commitment to improving the quality of services provided and enhancing the level of interaction with beneficiaries through official digital channels.

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Last modified date: 2025/07/09 3:54 PM

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